Reassurance mean removing how patients worried or frightened about a procedure or what they see, or what you are going to do that is to say, if a patient brings a child having cleft lip and palate to the clinic, you must not feel as if you have not seen it before, what you will do is to reassure the patient by telling him or her that it is a minor thing, and that the doctor will do it.
How to Reassure a Patients
Reassurance mean removing how patients worried or frightened about a procedure or what they see, or what you are going to do that is to say, if a patient brings a child having cleft lip and palate to the clinic, you must not feel as if you have not seen it before, what you will do is to reassure the patient by telling him or her that it is a minor thing, and that the doctor will do it.
In a case of a child that erupts upper teeth first before lower teeth, what you should do is to educate the mother that there is nothing wrong with the eruption of the upper teeth first and that it does not mean that the child will kill anybody. It is the work of nature. You must always reassure whenever a patient is worried about a procedure in the clinic.
How to Provide Comfort and Reassurance to the patient?
What is said to the patients within the first few minutes of arrival is vital to the well being and popularity of a practice. It can have a lasting effect on their relationship with the practice and with dentistry generally. Carefully avoid words such as 'drill' and pain. Never discuss treatment in the hearing of another patient, you can even introduce yourself and that of your dentist such as your 'name'. This helps to establish a warm relationship.
Older patients and children may require special attention and patience. One should show an interest in their problems. Addressing them by name is preferable to terms to such as 'dear'. Anxiety can be alleviated by a sympathetic approach. If patients have a wrong idea about dentistry, do not belittle them. Give a firm assurance that the dentist will understand their concern.
It is unethical to discuss members of staff with patients. Remember that other patients may be able to overhear your conservation, and will get a very poor impression both of you and of the practice. If a dentist falls behind with appointment owing to unforeseen circumstances, explain this to the waiting patients. When calling a patient into a surgery, always introduce the dentist and the patient to each other.
This commences a good relationship on both sides and breaks down tension to some degree. After treatment is finished see that the patient leaves the surgery feeling satisfied and comfortable. Do not keep them chanting unnecessarily. See that they have their next appointment and the surgery telephone number, in case they should need this.
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